Terms of Service
Your agreement for premium automotive care and professional service at Clublounge.
1. Introduction & Compliance
By engaging with Clublounge for automotive services, you agree to be bound by these Terms of Service. Our operations are strictly governed by Australian Consumer Law (ACL), ensuring transparency and professional reliability in every repair and maintenance task we undertake in our Sydney-based center.
2. Professional Service Standards
Clublounge provides comprehensive maintenance, engine diagnostics, and specialized repairs. All services are performed by experienced mechanics using high-quality parts. We guarantee same-day fixes for standard repairs where parts are readily available. Customers will be notified immediately if additional diagnostic time or specialized components are required.
3. Pricing Transparency
We maintain a policy of transparent pricing. Before any work commences, a detailed estimate will be provided. Any unforeseen repairs discovered during the maintenance process will be communicated to the customer for approval prior to execution. Final invoices will reflect the agreed-upon high-quality parts and labor hours utilized.
4. Warranty & Liability
Our repairs are backed by a standard service warranty, complementing your rights under Australian Consumer Law. Clublounge is not liable for pre-existing vehicle conditions not related to the specific repair requested, though our mechanics will provide professional advice if safety concerns are identified during inspection.
Contact Information
For any inquiries regarding our terms or specific service questions, please reach out to our Sydney team.